Straight talk and smart solutions. No fancy jargon, no false promises, that’s how we turn dreams into reality with Elevant personal finance.
Need help?
Welcome to Elevant’s Business FAQs & Support page. We’re here to assist you with any questions or issues you might have. Below you’ll find resources and information to help you get the most out of Elevant.
Common Merchant FAQs
What do I need to do to enter into a merchant arrangement with you?
Go through the sales discovery process and sign the merchant agreement document.
Can I apply online to become a merchant?
Yes, you can fill out the form to initiate the on-boarding process.
Will I be charged a fee by you?
Yes, merchant service fees apply to certain products and are based on the loan terms.
What industries do you cover?
Education, Home Improvement, Solar, Airconditioning & Heating, Household Appliances, Household Electronics, Furniture, Photography, Dental & Orthodontics, Travel including Flights and Accommodation, Veterinary, Health, including IVF and Audiology.
Do I need to verify the identity of my customers?
Yes, all customers will go through a KYC/ID and AML/CFT check before approving the loan.
What happens if my customer misses a payment or is unable to pay?
They can fill out our financial hardship form to receive help. Direct them to the Elevant customer page to find the Financial Hardship Form.