Straight talk and smart solutions. No fancy jargon, no false promises, that’s how we turn dreams into reality with Elevant personal finance.
Need help?
Welcome to Elevant’s Business FAQs & Support page. We’re here to assist you with any questions or issues you might have. Below you’ll find resources and information to help you get the most out of Elevant.
Common Merchant FAQs
What do I need to do to enter into a merchant arrangement with you?
Go through the sales discovery process and sign the merchant agreement document.
Can I apply online to become a merchant?
Yes, you can fill out the form HERE to initiate the on-boarding process.
Will I be charged a fee by you?
Yes, merchant service fees apply to certain products and are based on the loan terms.
What industries do you cover?
Education, Home Improvement, Solar, Airconditioning & Heating, Household Appliances, Household Electronics, Furniture, Photography, Dental & Orthodontics, Travel including Flights and Accommodation, Veterinary, Health, including IVF and Audiology.
Do I need to verify the identity of my customers?
Yes, all customers will go through a KYC/ID and AML/CFT check before approving the loan.
What happens if my customer misses a payment or is unable to pay?
They can fill out our financial hardship form to receive help. Direct them to the Elevant customer page to find the Financial Hardship Form.
Why should my solar business partner with Elevant?
Convert More Leads Into Installations
The most common reason a qualified lead does not proceed with a solar quote is upfront cost. Flexible payment options give customers a realistic way to move forward without needing to have the full installation amount available on the day.
Increase Your Average System Value
When customers are not constrained by what they can pay upfront, they are more open to larger systems, premium panels, battery storage additions, and energy management upgrades. Finance opens up the full conversation rather than limiting it to what fits in a tight budget.
Shorten the Sales Cycle
Customers who have a clear path to payment are ready to make a decision sooner. Offering finance reduces the back and forth of customers saying they need to think about it and creates a more direct route from quote accepted to installation booked.
Stand Out in a Competitive Market
The solar market in Australia is busy, and customers have plenty of choice. Offering flexible finance is a point of difference that not every competitor can match, and it gives your sales team something concrete to lead with when addressing cost concerns.
We Take Care of the Finance Side
Elevant manages the lending process from start to finish. Your team refers the customer, and we handle the rest. Getting your business set up as an Elevant merchant is a simple process, and our team will support you throughout.