If you are not satisfied with your payment plan, we encourage you to contact us immediately so we can find a solution. If you are still not satisfied, you may make a complaint with the Australian Financial Complaints Authority (AFCA). The AFCA scheme is a free service established to provide you with an independent mechanism to resolve specific complaints. The AFCA scheme can be contacted:
- by phone: 1800 931 678 (free call)
- by email: info@afca.org.au
- in writing to: GPO Box 3, Melbourne VIC 3001